Information We May Collect
We may collect:
- your name
- phone / WhatsApp number
- email address
- your dog’s name and basic profile information
- health, vaccination, preventive-care and medication information
- behaviour and care information
- emergency-contact information
- care instructions
- booking and payment records
- photos or updates exchanged during care
- Website form submissions
Why We Use It
We use relevant information to:
- respond to enquiries
- assess whether Stay Floofy is suitable for your dog
- arrange Meet & Greets
- manage bookings and care
- follow feeding/medication instructions
- communicate updates
- handle emergencies
- manage payments, cancellations and refunds
- keep reasonable service/accounting/legal records
- operate and improve the Website where applicable
Sharing
We do not sell personal information.
Information may be shared where reasonably necessary with:
- veterinarians/emergency-care providers
- hosting, Website, form, communications, payment or professional service providers actually used
- authorities where disclosure is legally required
Retention
We retain information only as long as reasonably required for service delivery, issue resolution, business administration and applicable legal/accounting obligations.
Access, Correction and Deletion
You may contact us to request access, correction or deletion of information we hold about you, subject to applicable legal and operational requirements.
Contact: hello@stayfloofy.com
WhatsApp: +91 99022 71224
Security
We use reasonable organisational and technical measures appropriate to the information handled. No electronic system can be guaranteed completely secure.
Location Privacy
Stay Floofy operates from a private home.
We publish the general service area, not the precise residential location as public Website metadata.
Website Technologies
The Website uses Google Analytics 4 to understand visits and interactions so we can operate and improve the Website.
Analytics is optional. It is disabled until a visitor allows statistics cookies through the Website cookie banner, and that choice can be changed later.
See the Cookie Policy for the current technologies, purposes and controls.